FAQ

Modified 2017-01-09

What do I need in order to connect to Internet?
How do I activate my connection?
Who is the operator?
Can I choose another operator instead of SGS?
Do I need to do something before I move out?
Where do I connect my computer?
I don't have any ethernet port on my laptop? How can I connect to Internet?
Is there a data limit?
How do I change the configuration of the router?
How do I measure my connection speed?
What IP address do I have?
Are there any difference between cable and wireless connection?
I can only use one computer at a time, why is it so?
How do I connect to SGS-Student in common premises?
Are you monitoring me?
Why am I moved to quarantine viruses?
How can I troubleshoot my connection?
Where can I find information regarding operational problems?
How can I contact you?
When should I contact you?
How do I activate my internet connection?
Can I get help with the installation of my broadband router?
Why do I lose my internet connection?
Are there any ports that are blocked?
Where should I place my router?
Which broadband router should I get to have 1Gbit/s?
How do I get faster WiFi?

What do I need in order to connect to Internet?

The basic requirements are that you have a network card on the computer and a network cable. It's also possible to sign up over wireless network with your own broadband router if the computer lacks an ethernet port.

How do I activate my connection?

Here are instructions on how to enable the internet connection in your apartment.

Who is the operator?

SGS Studentbostäder provides Internet service to SGS all its properties and largely those we manage in blocks. Search here on our website to find out if SGS Studentbostäder is the Internet Service Provider for your area or building. Look for an Internet symbol.

Can I choose another operator instead of SGS?

The Internet fee is baked into the monthly rent where there is SGS who provide Internet access thus can't be removed from the rent.

Do I need to do something before I move out?

When moving out, it is good to notify Datanätgruppen (Computer Network Group) about terminating your connection so that the next tenant does not use your Internet connection. This can be done in My Pages under the tab Contact.

Where do I connect my computer?

Usually there is a network socket in the wall inside the apartment where you can plug in your computer with a network cable. There are some apartments with more than one network socket. Look for instructions inside the apartment or read more from the website.

I don't have any ethernet port on my laptop? How can I connect to Internet?

You can connect a broadband router and setup a wireless connection. A broadband router enables you to surf anywhere in your home with more then one device simultaneously.

Is there a data limit?

There is no limit in terms of up- and download.

How do I change the configuration of the router?

There are many different brands and models of broadband routers. For more specific information on how to set up your broadband router, please refer to your manual. You should connect a network cable between the network socket in your apartment and the “WAN” or “Internet port” on the broadband router. Your computers should then be connected to the “LAN” or “Local ports” on the broadband router. Your broadband router’s WAN and LAN Internet port should be configured to use DHCP or dynamic assignment of IP addresses. Please refer to your manual for exact instructions how to configure this.

How do I measure my connection speed?

For testing your connection we recommend a free service provided by Bredbandskollen. With Bredbandskollen you can quickly and easily measure the speed of your broadband connection.

What IP address do I have?

You can view your IP-address you get after activating the Internet by go to http://hemma.sgsstudentbostader.se.

Are there any difference between cable and wireless connection?

There is a difference between cable and wireless connection when it comes to capacity. There are many ways that you can do to improve or even ruin the experience. For maximum speed wirelessly, you need a computer that can handle high speeds combined with a powerful broadband router.

I can only use one computer at a time, why is it so?

Upon registration, one obtains only one IP address. This means that you can only have Internet access for one computer at a time simultaneously. A broadband router allows Internet access to multiple computers simultaneously through NAT (Network Address Translation).

How do I connect to SGS-Student in common premises?

Wireless network SGS-Student is using an authentication method called dot1x. Read more here what settings need to be made on the computer to authenticate to SGS Student.

Are you monitoring me?

Only for supporting students who contact us or when our systems are looking for viruses. But we never check or logging the traffic on your connection.

Why am I moved to quarantine viruses?

Your connection will be moved to virus quarantine if we receive indications that your computer is virus - infected. You may not click past the virus - detection without removing the virus from your computer first. Your computer may cause major problem on the Internet and allow our network to be listed in so-called "Blacklists". If we in future find your computer continuously become infected with a virus , it can be talk of a temporary suspension, until you have corrected it. Please feel free to ask us for help if you can not find the virus and remove it on your computer. Read more about security on our site regarding free program that can be of use to protect against viruses.

How can I troubleshoot my connection?

Look here for suggestions on troubleshooting.

Where can I find information regarding operational problems?

Look here for information regarding operation news.

How can I contact you?

You can contact us via My Pages or on the phone number 031-333 6330. See our phone hours.

When should I contact you?

If you've tried our suggestions for troubleshooting, we think you should contact us as soon as possible.

How do I activate my internet connection?

The registration is done by connecting the computer to the network socket on the wall. Follow instructions here for a detailed description.

Can I get help with the installation of my broadband router?

We assist and help to install your broadband router. You can call, e-mail or make an appointment with us for installation assistance.

Why do I lose my internet connection?

There can be many reasons. Most common interruptions occur when the connected computer and / or broadband router fail to renew the assigned IP address. Then you must restart the computer and / or broadband router for it to work again. If you have a broadband router, try to disconnect it and connect the computer directly to the socket in the wall to see if the problem persists. Also try connecting the computer with a different network cable. Problem may lie somewhere in the broadband router if the computer get a connection.

Are there any ports that are blocked?

A newly registered connection have a few blocked ports. It is possible to select the security level of your connection. You do this under the tab Security in SGS Home panel. You can choose between OPEN, NORMAL and PROTECTED.
OPEN: All ports, both in and out is open.
NORMAL: The following ports are filtered for incoming traffic: TCP: UDP 21,23,25,53,80,111,137-139,443: 53.137: 139.161: 162 Outgoing traffic: TCP 137-139.
PROTECTED: All ports are allowed for outgoing traffic. All ports are filtered for incoming traffic.

Where should I place my router?

Placement of the router should be centrally located in the residence, ideally one meter above the ground. Avoid placing your router near appliances such as microwave, aquarium or electronic devices with Bluetooth that can interfere with the wireless connection. A rule of thumb is to avoid placing inside cabinets, closets or behind thick walls. Try it out by testing the speed with Bredbandskollen services.

Which broadband router should I get to have 1Gbit/s?

Look for following specifications on a broadband router.

WAN port 10/100/1000/Gigabits BaseT
LAN port 10/100/1000/Gigabits BaseT
Wireless network standard 802.11ac

Note that the networkcable between socket in the wall and the broadband router WAN port most be CAT5e or CAT6, straight cable. See also Are there any difference between cable and wireless connection?

How do I get faster WiFi?

Sometimes it may be that you and your neighbors share the same channel, which of course means that the signal can be disrupted. You can check this for yourself by downloading any of the following analytical tools that are free to Windows and Mac OS.


Most new broadband routers support both 2.4 and 5 GHz. 2.4 GHz has lower speed due to more devices using that frequency. If your router supports both frequencies, try changing the frequency to 5 GHz. See also Where should I place my router?